Real Customer Service Rep

Serving San Francisco, Oakland, San Jose and the Santa Rosa Area

GUIDES & RESOURCES

Straight answers when disaster strikes.

Practical, plain-English guides from the crew that actually does the work — water, fire, mold, storms, biohazard, and the insurance maze in between. Written by our IICRC-certified team so you know what to do before, during, and after a loss.

● Breaking News

California Law Creates Standards for Testing and Remediating Wildfire Smoke

California has enacted a first-in-the-nation framework for science-based testing, remediation, and restoration
of wildfire smoke contamination. The detailed state protocols are still being developed, but the laws make an important shift: decisions about whether a smoke-damaged property is safe should be based on evidence,
not assumptions or odor alone.

F&WDR
Sept 21, 2026 · 6 min read

Browse The Library

Find exactly what you’re dealing with.

● Storm Damage

Before the Next Big Storm

One of our owners recounts a real atmospheric-river storm — and the lessons that shaped how we prepare properties before the next big one hits.

Sep 25, 2026 · 11 min

Property Managers Prevent Fires

● Fire

What Property Managers and Facility Managers Need to Know to Help Prevent Fires

A property manager’s fire last week is a reminder: prevention starts long before an emergency call. Here’s what to watch for.

Sep 17, 2026 · 6 min

Mold Prevention for Property Managers

● Mold

Mold Prevention: How Property Managers Can Keep Moisture Problems from Becoming a Notice of Violation

Mold problems rarely begin with mold. They usually begin with something much smaller — catch it before it becomes a violation notice.

Sep 16, 2026 · 9 min

● Testimonials

Client Testimonial: Fire Damage Restoration in San Francisco!

A Bay Area client shares her experience with our full restoration team, from the first call to the completed repair. (Video testimonial)

Sep 16, 2021 · 2 min

● Water Damage

We Add the Human Touch to Water Damage Restoration in the Bay Area!

Why our clients keep coming back: a people-first approach to water damage restoration, even in the middle of a crisis. (Video testimonial)

Sep 2, 2021 · 1 min

Catastrophe Recovery

● Commercial Restoration

You Can Trust Us for Commercial Restoration in San Leandro!

Bobbie Everett of The Wood Connection on how our commercial restoration team got her business back up and running. (Video testimonial)

Aug 19, 2021 · 3 min