Privacy Policy

Last Updated: August 27, 2026

Fire & Water Damage Recovery (“F&WDR,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or interact with waterdamagerecovery.net (the “Website”).

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and how we handle SMS/text messaging information.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us through our Website, online forms, telephone calls, text messages, emails, or other communications.

Depending on how you interact with us, this information may include:

Name
Phone number
Email address
Property address or service address
Information about your property or restoration needs
Information you submit through contact, service request, estimate, or other online forms
Communications you have with us
Information provided when requesting restoration or related services
SMS/text messaging consent and subscription information

We may also automatically collect certain technical and usage information when you visit our Website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website activity and interactions
Referring website or source
Date and time of visits
Other information collected through cookies, analytics tools, or similar technologies

You may choose not to provide certain personal information. However, doing so may prevent us from responding to your inquiry or providing certain services.

2. How We Use Personal Information

We may use the personal information we collect to:

Respond to questions, inquiries, and service requests
Contact you about restoration or related services
Schedule appointments or service visits
Provide estimates and coordinate services
Communicate with you about an ongoing project
Send requested information
Respond to customer service requests
Send service-related communications
Send SMS/text messages when you have provided the appropriate consent
Improve our Website, services, and customer experience
Understand Website traffic and usage
Maintain the security and functionality of our Website
Prevent fraud, misuse, or unauthorized activity
Comply with applicable laws, regulations, and legal processes

We do not sell your personal information.

3. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.

Information may be shared with:

Service providers and vendors that help us operate our Website or business
Technology, hosting, communications, scheduling, analytics, or customer management providers
Contractors, subcontractors, or other service providers involved in providing requested services
Professional advisors, when necessary to provide professional services
Government authorities, courts, or law enforcement when required by law or legal process
Other parties when you have specifically authorized or requested the disclosure

We do not sell, rent, or trade your personal information to third parties.

SMS Consent and Mobile Information

SMS consent, opt-in information, and mobile phone numbers collected for SMS messaging purposes are not shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties.

Information necessary to operate our SMS messaging program may be processed by service providers that assist us with delivering communications on our behalf. These providers may only use the information as necessary to provide their services to us and are not permitted to use your SMS consent information for their own independent marketing purposes.

4. SMS/Text Messaging

If you choose to provide consent to receive SMS/text messages from F&WDR, we may use your mobile phone number to send messages related to your inquiry, requested services, appointments, project updates, customer service, or other communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Providing consent to receive marketing or promotional SMS messages is not required as a condition of purchasing services.

You may opt out of SMS messages at any time by replying STOP to an SMS message from us. You may also contact us directly to request that SMS communications be discontinued.

After you opt out, you may receive a final message confirming your request, and you will no longer receive SMS messages from us unless you provide consent again.

5. Cookies and Website Analytics

Our Website may use cookies, analytics tools, pixels, or similar technologies to understand how visitors use the Website and to improve its performance and functionality.

These technologies may collect information such as your IP address, browser type, device information, pages visited, referring website, and interactions with the Website.

We may use this information for Website analytics, security, performance monitoring, and improving our services and online experience.

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain Website functionality.

6. Information Submitted Through Online Forms

When you submit information through a form on our Website, the information you provide may be transmitted to us or to service providers that assist us in processing inquiries and communicating with customers.

Please provide only information that is reasonably necessary for your inquiry or service request.

Information submitted through our Website may be used for the purposes described in this Privacy Policy.

7. Third-Party Websites and Services

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information submitted through our Website.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, respond to inquiries, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

10. Children’s Privacy

Our Website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

11. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

You may also choose to stop receiving certain communications from us by following the unsubscribe or opt-out instructions provided in those communications or by contacting us directly.

SMS recipients may opt out of text messages by replying STOP.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to periodically review this page for the latest information about our privacy practices.