Thank you very much for considering a position with our company. Your interest is taken into consideration very seriously and I hope you will find hereafter all the needed information to help you make the proper employment decision.
You should indeed find answers to your questions regarding Fire & Water Damage Recovery, Inc. and the specific position you are applying for. I invite you to read our Company Profile as it will assist you during the interview process, should you desire to continue after reading it.
Our Company Profile has two parts:
The Company Resume – a short description of who we are, what we do, where we are going as a company, and WHY you should consider joining us.
The Job Description – a detailed explanation of the position you are applying for. It contains vital data on the purposes of the job, expected results and performance, daily tasks and responsibilities, as well as what profile is considered ideal for ensuring success on such a position (education, experience, hard skills and soft skills, etc…)
Please take the time to read this Company Profile; it will help you greatly during our interview procedure.
If after reading this document you believe the job opening fits with your aspirations and career ambitions, we will be pleased to have a first interview with you. However if, while reading this document you realized that the proposed job does not fit with your expectations, we thank you for visiting us and we wish you the best success in your career development.
Property damage is usually unexpected. It can turn our clients’ life upside down and inside out. Whether it’s a home or business, a damaged building requires swift, expert service.
At Fire & Water Damage Recovery our goal is to get our clients’ building back to its safe, pre-incident state in an efficient and timely manner. Our experienced, well-trained team provides professional cleanup and restoration services to business owners, home owners, and insurance and property management companies.
Since 1998 we have helped over 30,000 residential and commercial property owners minimize property loss while restoring their buildings to their safe, pre-incident condition.
FWDR operates from four locations in the Northern California area so that we can better serve our clients. We provide prompt 24/7/365 emergency service for:
Commercial Water Damage
Residential Water Damage
Fire & Smoke Damage Repair
Trauma Scene Cleanup
Animal Droppings Cleanup
Fire & Water Damage Recovery was created with the client in mind to provide an unsurpassed level of workmanship at a competitive, reasonable price. FWDR is a family-owned and operated local company with two locations to insure a quicker response and better service to San Francisco, Oakland, San Jose, and Stockton.
Over the years we’ve helped thousands of Northern California families and business owners get their lives and businesses back on track in a timely manner.
We are a proud member of the Plumbing-Heating-Cooling Contractors Association, America’s premier trade group for P-H-C professionals. We are also a member of and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This means we are pledged to meet requirements beyond just merely being trained and certified. In fact, here at Fire & Water Damage Recovery, our staff is trained to our industry’s highest certifications.
When was our company founded?
Water Damage Recovery was originally started in 1998 by Art Neumann. In 2017, the company was taken over fully by Maria Neumann and in 2019 the name was changed to Fire & Water Damage Recovery. We have had continued growth in San Francisco, Oakland, San Jose, Santa Rosa, Stockton and surrounding areas since. We currently have 42 employees.
Who is part of the managing team of our company?
Controller and President – Maria Neumann
General Manager – Frank Yankey
Senior Project Managers – Christian Torrealba, and Mike Walker
Project Managers – Justin Walker, Orlanda Mejia and Roy Roach
Field Safety Representative – Angel Torres
Director of Operations – Carolyn Wells
Business Development and Sales Manager – Maria Neumann
Accounting Manager – Shawna Sullivan
Director of Human Resources – Diana Doiel
What are the main activities of the company?
The company performs Emergency Water Mitigation, Mold Remediation, Fire and Trauma Restoration. We have a stable technical crew that loves what they do and being part of a successful team of experts. We have been honored with the highest rating with BBB as well as unparalleled number of 5 Stars in our industry on Yelp.
What makes our company different from the competition?
Our customer service is unmatched as evidenced by independent and consumer reviews. In a recent survey of Fire & Water Damage Recovery customers who were asked why they chose Fire & Water Damage Recovery and what they liked about us, this is what they had to say:
They come out right away / They responded very quickly
Service men were nice / Person on the phone was nice
The price was more affordable
They knew what they were talking about / Knowledgeable
Estimate / price was affordable, reasonable
Good Reviews on Yelp and Angie’s List
They did a good job
They were thorough / Checked back on things
They got it done fast
The people were polite, courteous
They were very professional
They explained everything well
The technician was prompt
They kept me up to date on the status
They were very reassuring, made us feel comfortable
They were available on Saturday, Sunday
What are our ambitions in the 3 to 5 years to come?
We have been growing every year at the rate as high as 20% over the last 4 years. We expect to double our current volume and revenue in the next 2 years and within the next 3-5 years to become one of the top five largest restoration companies in the San Francisco Bay Area.
What are the main challenges/potential barriers to reaching our ambitions?
The blue print and policy for controlled expansion is in place with the key challenge being to continue to attract dedicated, loyal and energetic collaborators who are willing to contribute to the goals of our business activity.
We are well aware that our expansion primarily depends on our people. This is the reason why we focus on excellence at all levels, most specifically at the level of team work.
What is our company culture & management “style”?
The culture is one of excitement for the future. There is a sense of purpose for the company to expand and become recognized as an industry leader which is occurring and for our staff to grow professionally as the company grows. There is a team spirit, mutual respect and friendship from the top down. We are extremely performance-driven: when it comes to customer satisfaction, only results count. And the same applies to our expansion plans – performance only talks!
What is the profile of our customers?
We service business owners, property managers, facilities managers of large commercial properties, as well as the individual home owner.
Who we work with
We continue to work with a number of Facilities Maintenance companies, such as:
- ACT (Advance Catastrophe Technologies) Cat
- Front Street
- Pleasant Valley Construction
- QSI/Cushman & Wakefield
- Branded Group
- Advanced Service Solutions
- Peralta Community College District
- Total Facility, Inc.
- Jones Lang LaSalle
We also participate with the following Property Management/HOA Management Compliance groups:
- Compliance Depot – Vendor ID: 830575
- NetVendor – NetVendor ID (NVID): 38568
- Enterprise Risk Control
- Business Credentialing Services
- GWSA Supplier Risk Assessment
- Veritas/Global RMS
- CSLB #980890
- IICRC Certified Firm #207827
- RIA Member
- EPA RRP Lead Certified firm #NAT-F108441-1
- CA Dept of Public Health Trauma Scene Waste Management Practitioner #595
- CRA Certified
- Most local City Business Licenses
Why should you join our company?
We are committed to developing each individual’s talent to his or her full potential from managerial, sales and marketing to our technical supervisors and estimators.
We offer what can sometimes be that rarity – a healthy, happy, and fulfilling career path where all have the freedom to develop their own full potential and prosper there from.
Customer service is our highest priority at Fire & Water Damage Recovery and we go to great lengths to make sure we leave our customers satisfied. Our entire team is focused on providing maximum satisfaction for our customers. And, because it bears repeating: We guarantee all of our services. If it is not done right we will come back, fix it, and make it right, guaranteed.
As far as your involvement is concerned, we consider that our employees & collaborators are our most important customers. We all expect everyone to appreciate hard work, for sure, but with the proper, performance-based rewards.
To summarize, we offer a unique work environment, where creative, hard-working and productive staff can flourish & prosper. We do everything possible to ensure that we all have fun on the job, while contributing to the well-being of our clients. This results in high performance, profitability and a strong economic future for all concerned.
Office Administrative Assistant/Support
Business Development Manager
Click here to see our Company Resume
For inquiries about employment, Send Email for more information.