Real Customer Service Rep

Serving San Francisco, Oakland, San Jose and the Santa Rosa Area

Save the candles

Save the Candles for Date Night

Save the Candles for Date Night In a storm safety first, ambiance second. The most avoidable fires that we see are caused when the electricity goes out, candles and wine come out and someone falls asleep. Power outages do not injure people, but accidents will arise if you are ill-prepared. We have some safety tips and candle […]

Don’t Get Scammed After a Disaster

Don't Get Scammed After a Disaster

Don’t Get Scammed After a Disaster A California field guide for property owners and managers The First 24 Hours Protect people first. Then document the loss and take reasonable steps to prevent additional damage when it is safe. 1. Safety First Follow evacuation orders. Do not enter a structure with fire, electrical, gas, structural, sewage, […]

Before the Next Big Storm

Before the Next Big Storm

Before the Next Big Storm Maria’s 2023 Atmospheric-River Experience As one of the company’s owners, I took my first three-day vacation in three years just after Christmas. Frank, our other owner, was on leave. Suddenly, my phone exploded with calls from frantic customers who could not get through on our 800 number. Puzzled, I called […]

California Law Creates Standards for Testing and Remediating Wildfire Smoke

California Law Creates Standards for Testing and Remediating Wildfire Smoke

California Law Creates Standards for Testing and Remediating Wildfire Smoke Why This Law Feels Personal My son was in the Eaton Fire. His home was covered inside and out with a fine layer of soot. His landlord ignoredhis pleas for testing. Because we own a remediation company, we were able to use our professional connectionsto […]

Tips for Preparing for La Niña in the Bay Area

Simple Steps for Safeguarding Against a Wet Season Whether you believe this La Niña season will be soaking wet or a total drought, it never hurts to prepare for the worst! Maria walks you through a basic checklist for La Niña preparedness so that if the worst DOES happen, you’re less likely to be facing […]